Commvault Cloud SaaS(formerly Metallic) Status Page
Identified - We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS.

Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]

Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556

Apr 01, 2026 - 16:50 UTC
Web Portal Operational
East US2 Operational
REST API Operational
East US2 Operational
Reports Operational
East US2 Operational
Usage & Metering Operational
East US2 Operational
Active Directory Operational
Australia East Operational
Canada Central Operational
East US2 Operational
UK South Operational
Dynamics 365 Operational
East US2 Operational
Australia East Operational
Canada Central Operational
UK South Operational
Database Operational
UK South Operational
Australia East Operational
Canada Central Operational
East US2 Operational
Endpoint Operational
East US2 Operational
Canada Central Operational
UK South Operational
Australia East Operational
File & Object Operational
East US2 Operational
Canada Central Operational
Office 365 Operational
Australia East Operational
East US2 Operational
UK South Operational
Canada Central Operational
Google Workspace Operational
US East 1 Operational
SalesForce Operational
Australia East Operational
Canada Central Operational
UK South Operational
East US2 Operational
VM & Kubernetes Operational
Canada Central Operational
East US2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 2, 2026

No incidents reported today.

Apr 1, 2026

Unresolved incident: Exchange Online Backup Failures (Forbidden Errors).

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026
Completed - The scheduled maintenance has been completed.
Mar 28, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 07:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Mar 25, 08:02 UTC
Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026
Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 07:00 UTC
Scheduled - We will be doing quick maintenance to ensure the best experience for our customers.We will be back shortly and operations that were in progress will immediately resume.
Mar 18, 08:02 UTC
Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.